World-class customer service undermines a company’s long term survival, especially in today’s service oriented economy. Not surprisingly, a study by The Forum Corporation showed that 65% of customers switch providers because of inferior quality of customer service. A company may have excellent products and a well trained technical staff but if it fails to provide [...]
Here in the Kansas City area there’s a local BBQ chain. It was started many years ago and has made its owners, the Gates family, not only wealthy but prominent citizens in the community. The second you cross the threshold of their establishments no matter which of their several they have opened over the years, [...]
After giving you some ideas on how to make those customers of your happy, I couldn’t stop thinking of more and more ideas to do it. It’s like opening the floodgates! You will experience this too very soon, if you haven’t yet. It’s natural. Ok, now let’s see what other thoughts I have that might [...]
Silence to customers on hold can result in negative impressions towards your organization. If callers hear silence, it leads them to thinking they are no longer connected and they abandon (34% of callers that hang up never call back). There are times when customers must hold due to a large volume of incoming calls, as [...]
A poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off over a very short period of [...]
Providing fast, friendly, and efficient customer service is a tough job for any business, but when budgets are tight, it’s an even bigger challenge. Since customers and clients are at the core of any business, companies need the support of full-time employees to manage the flow of incoming calls. Luckily, answering services can provide a [...]
No matter how good of a business you have, some people are going to complain about it. You do want to take their feelings into consideration. If you get similar complaints from several people then you should use that as an indicator for something to change within your business. However, if all seems well then [...]
Usually when we talk about customer service, it’s almost always directed towards the treatment of customers and clients buying our products and services. However, after the brief encounters with your clients and customers are over for the day, you are still performing your customer service job duties with your internal customers, which are your coworkers. [...]
Good customer service consists of several things that combine to make the ideal customer service experience. Following are few things which help in delivering customer service with a ‘great client and customer relationship’. * Make sure that the people answering the phone should be trained extensively * Make sure that customer services representatives have the [...]
